Terms of use

1. Introduction and acceptance

Wawaw Sénégal (RCCM: SN DKR 2024 A3530, NINEA: 0110106761D1, Dakar, Senegal) operates the Wawaw platform, accessible via the site www.onwawaw.com and the iOS and Android mobile apps.

By accessing or using the Wawaw platform, you accept these Terms of use without reservation. If you do not accept these terms, you must stop using the platform.

2. Access to the platform

2.1 Access conditions

Access to Wawaw is open to any individual aged at least 13. Minors under 16 must have parental consent.

2.2 Availability

Wawaw strives to ensure continuous availability of the service, without guaranteeing uninterrupted availability. Interruptions for maintenance may occur, with or without notice.

2.3 Territory

Content availability varies by geographic area due to distribution rights. Content available for West Africa may differ from content available for the diaspora in Europe.

3. Content and access rights

3.1 Licence of use

By buying or accessing content on Wawaw, you receive a personal, non-exclusive, non-transferable and revocable licence to view that content for strictly private purposes. Any other use is prohibited.

3.2 Prohibitions

• Downloading, copying, recording or redistributing any content from the platform
• Circumventing technical protection measures (DRM)
• Sharing your login credentials with third parties
• Using bots, scrapers or any automated access tool
• Using content for commercial purposes without prior written agreement

3.3 Intellectual property

All content shown on Wawaw (films, series, dubbing, translations, interface) is protected by copyright. The African-language dubbing rights produced by Wawaw are the exclusive property of Wawaw Sénégal.

4. Payment and refund

4.1 Payment methods

• Africa: Wave, Orange Money, phone credit (airtime)
• Diaspora: Bank card, PayPal

4.2 Refund policy

Transactional video-on-demand (TVOD) purchases are not refundable once viewing has started. In case of a technical fault attributable to Wawaw, a credit or refund may be granted on request to wawawsenegal@gmail.com within 48 hours of the incident. The full policy is on the Refunds page.

4.3 Token system

Wawaw operates through a token system ("jetons") serving as the internal unit of account for access to on-demand content.

• Token purchase via Wave, Orange Money (Senegal and CFA zone) or card (international)
• Each film has a token cost set by Wawaw (typically 30-150 tokens depending on category)
• Purchased tokens expire 90 days after purchase
• Transfers between Wawaw users capped at 1,000 tokens / 24h and 5 transfers / 24h (anti-fraud)
• No refund of consumed tokens (1 playback = 1 consumption)

5. Content partners

Content partners (producers, distributors) have specific terms defined in their distribution agreement signed with Wawaw Sénégal. These general terms apply to their access to the partner portal.

Revenue share is defined contractually by individual agreement. Wawaw does not guarantee minimum revenue outside specific contractual commitments.

6. Limitation of liability

Within the limits permitted by applicable law, Wawaw Sénégal cannot be held liable for indirect damages, data loss, service interruptions or network connectivity issues (except in case of gross negligence by Wawaw).

Wawaw's total liability towards you cannot exceed the amount you paid for the content subject to the dispute over the last 12 months.

7. Governing law and jurisdiction

These Terms are governed by Senegalese law. In case of a dispute not resolved amicably, the courts of Dakar shall have sole jurisdiction.

For users residing in the European Union, the mandatory legal rights granted by the legislation of your country of residence apply in addition to these Terms.

8. Contact

For any question regarding these Terms or your use of the platform, contact us at wawawsenegal@gmail.com.